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Flashfill logo

Cancellations happen. Lost revenue doesn't have to.

When a client cancels, the clock starts. FlashFill detects the gap instantly and notifies the right clients — before the slot goes cold.

Every unfilled cancellation is a write-off.

It's not just the lost appointment fee. A cancellation triggers a chain of hidden costs that most clinics absorb without realising.

From cancellation to confirmed booking — without lifting a finger.

1

Detects the cancellation

The moment a client cancels in your booking system, FlashFill picks it up — no manual input, no delay.

2

Finds the best-fit clients

Using booking history, treatment type, and practitioner preference, FlashFill identifies who's most likely to want the slot.

3

Sends a notification

A personalised message goes out to selected clients, giving them a clear, simple way to book the newly available slot.

4

Slot confirmed

The first client to respond gets the booking. FlashFill stops notifying others automatically. The slot is filled. Done.

The window to fill a cancelled slot is shorter than you think.

Most cancellations happen with hours to spare, not days. By the time your front desk notices, checks the waitlist, and starts calling, the slot is often already lost.

FlashFill reacts in minutes. It doesn't wait for someone to notice — it detects the cancellation and contacts the right clients immediately, while the slot is still worth filling.

A single notification. No pressure.

Clients receive one relevant, well-timed message. It's an invitation to book — not a hard sell.

  • Matched to their treatment history and preferences
  • Easy to act on — or ignore entirely
  • Opt-out is always one tap away

What your team doesn't have to do.

When FlashFill handles cancellations, your front desk can focus on the people in front of them — not the phone.

  • No checking the waitlist manually
  • No calling through a list of clients
  • No texting from a personal phone
  • No updating spreadsheets
  • No chasing confirmations

Common Questions About Cancellations

Within minutes. The moment a cancellation is registered in your booking system, FlashFill identifies and notifies relevant clients.

The first to confirm gets the slot. FlashFill automatically stops notifications for that slot once it's filled.

Yes. You decide which services, practitioners, and time windows are included. You set the rules — FlashFill works within them.

No. Contact frequency limits, relevance matching, and easy opt-out are built in. Clients only hear about slots that make sense for them.

What about the slots that were never booked?

Cancellations are only half the problem. FlashFill also scans ahead and fills the gaps nobody's watching.

Your diary should be full. FlashFill keeps it that way.

Whether it's a last-minute cancellation or a slot that was never booked, FlashFill makes sure the right client hears about it — automatically, respectfully, and on your terms.

No obligation. No pressure. Just clarity.